Terms and Conditions

warning-road-signAll Approved Driving Instructors undergo regular standards checks by the DVSA, enhanced CRB checks, and in addition I also welcome and fully comply with the Voluntary Code of Practice for ADIs.  A copy of the Code can be viewed or downloaded from https://www.gov.uk/adi-voluntary-code-of-practice

In any business dealings it is a good idea to clarify a few points so that there are no misunderstandings, and below I have outlined some key issues:

1.  Pupils must be at least 17 years of age to drive on the road, and must hold a valid UK provisional car licence.  It will be necessary to see the documentation on or before your first lesson, and you should carry it with you at future lessons.  You will also be required to correctly read a standard UK number plate from a distance of 20 metres (approx. 67 feet) prior to first driving the tuition vehicle. 

2.  All lessons must be pre-booked.  I will endeavour to arrive on time, and if delayed for any reason will aim to contact you by phone or text.  Please ensure that you are ready for your lesson and/or arrive promptly.  Please also ensure that you are wearing appropriate footwear.

3.  All lessons are payable on the day of the tuition (or in advance where a block booking is made).  Payment may be made by cash, cheque supported by a valid Bank card, PayPal, or BACS transfer.  A receipt will be issued on request.  Credit terms are not available.

4.  In the event that I have to cancel a lesson I will notify you in advance and will seek to rearrange it for a mutually convenient time.  I cannot be held liable for delays or cancellations due to traffic or weather conditions, illness, accident or mechanical breakdown.  Should you need to cancel or rearrange a lesson you must give me at least 24 hours notice (otherwise a fee equal to the cost of the lesson will become due).  However, where a cancellation is due to Covid-19 (Coronavirus) symptoms then no charge will be made.

5.  You must notify me immediately in advance of anything that might affect or prevent you from driving a car.  This includes but is not limited to changes in your health, the taking of certain medicines, or endorseable driving offences.

6.  In the event that I believe you are unfit to drive as a result of illness, tiredness, alcohol or drugs then your lesson will be terminated immediately, but will still be chargeable.  Should the reason be due to alcohol or non-prescription drugs then no further tuition will be offered.  It is not a good idea to arrange a lesson in the morning if you are planning a late night or will be drinking alcohol, and in fact it may be wise to leave a gap of 24 hours or more before taking a driving lesson. 

7.  Lessons will be structured and carefully planned according to your progress.  We will regularly discuss how you are getting on and the standard that you are achieving, together with any areas that you should focus on.  In most cases your practical driving test will be taken at Bodmin Driving Test Centre, but may at times be conducted at another local test centre by mutual agreement.  You should not book your practical driving test until we have agreed that you are or are likely to be at test standard by the date of the proposed test itself.  Note that if you do so and I am not in agreement then you will not be able to take your test in my tuition vehicle.

8.  In the event that there is a period of 60 days during which you don't have a driving lesson, I will assume that you have stopped learning to drive (with me) and your file will be closed.  Note that should you wish to re-commence lessons at a later date it may be necessary to wait until I have space to accommodate you.  In such instances your name will be added to my waiting list which operates strictly on a first-come-first-served basis.

9.  In most cases the professional relationship between a driving instructor and pupil will be a very positive one and will last from the first lesson until the student has passed their practical driving test.  However, either party may at any time terminate the arrangement.  In the case of the pupil terminating the arrangement or stopping learning to drive then no reason needs to be given to the instructor, although the balance of any pre-paid lessons will be forfeited.  In the very unlikely event that I terminate the arrangement a full explanation/justification will be offered.

10.  Privacy Statement - You will only ever be asked to supply any personal information absolutely necessary in order to provide an effective driving tuition service.  Sensitive information is never sold to third parties, and is not used for marketing purposes.  Please be assured that your data is maintained and managed responsibly and that it is stored securely at all times.  The only organisations that it would be made available to would be Pearson Professional Centres (who conduct the theory test on behalf of the DVSA) in relation to theory test bookings, the DVLA (in connection with any driving licence queries), and the DVSA in connection with practical driving test bookings, queries or cancellations.  By learning to drive with me you are deemed to have understood and accepted this statement.

   

covid-19

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ADDITIONAL MEASURES FOR COVID-19

As a consequence of the Covid-19 (Coronavirus) pandemic, driving lessons will be a little different to how they might have been previously.  

All driving instructors will take steps to keep both themselves and their students as safe as possible, and will follow guidelines from the government and industry bodies to minimise the risk of being in close proximity and in a confined space.  

Below I have outlined the precautions that I am taking, and how this will affect your lessons.  Note that these may be amended as time goes on:

  • The day before your lesson, I will call or text you to ask whether you (or anybody that you have recently been in contact with) have experienced any symptoms of Covid-19 in the last 14 days.  These symptoms include but may not be limited to fatigue (feeling tired), altered or loss of taste or smell, dry cough, trouble breathing, shortness of breath, muscle pain, headache or sore throat, or any other flu-like symptoms.  If you have, then your lesson will not be able to go ahead
  • I will also ask you if you or any members of your family have returned to the UK from abroad in the last 14 days.  If you have then your lesson will not be able to go ahead
  • On the day of your lesson I will ask you the same questions before you get in the car, and again if you answer 'yes' to any of them then your lesson will be cancelled
  • I will take your temperature using an infrared forehead thermometer before the lesson starts.  If your temperature is raised then the lesson will be cancelled
  • Immediately before your lesson you should wash your hands thoroughly with soap and water.  At the start of the lesson you will be asked to clean your hands again with an alcohol-based hand sanitiser that I will provide.  (I will do the same)
  • You will be required to wear a face covering/mask throughout the lesson and should also consider wearing protective disposable gloves.  Please provide your own face covering/mask and disposable tight-fitting vinyl or nitrile non-slip gloves where appropriate.  I will also be wearing PPE
  • The windows will be lowered where possible throughout the lesson to ensure maximum ventilation in the vehicle.  This means that the car may be colder than normal and you may wish to dress accordingly.  In hot weather we will not be using the air conditioning
  • We may take more breaks than normal, and take the opportunity discuss/debrief issues outside the car where appropriate
  • You will not be allowed to eat whilst in the tuition vehicle
  • We will not be sharing pens etc., nor will you be greeted with a handshake.  It may be that sometimes you are asked to email items to me (e.g. a picture of your driving licence etc.)
  • It is preferable that you pay for your lessons by either bank transfer or Paypal, to avoid the need to handle cash
  • For the foreseeable future there cannot be a third person (e.g. family member or friend) in the car.  This rule also applies to practical tests meaning that I can't sit in the back as was occasionally the case previously

All of these measures are being taken to ensure that the training environment is as safe as it can be for both of us, and for everybody else who uses the car.  It is very important that you follow all of these points and are completely honest, especially regarding answering the health questions.  Please also follow the general advice from the government.